Connecting with beneficiaries never been easier

GeniusFeedback is a software solution that provides organizations with an automated process and a variety of channels to receive beneficiary feedback.

Connecting with beneficiaries never been easier

Genius Feedback

GeniusFeedback is a one-stop solution that allows organizations to automate, control and monitor their feedback handling activities and procedures. The system provides the beneficiaries with several channels to submit their feedback. This two-way communication includes mobile application, email, Telegram, WhatsApp, hotline and answer machines.

Channels & Integrations


Beneficiaries can submit their feedback cases to the GeniusFeedback Telegram Bot.


When a beneficiary sends an email with their case, the beneficiary's case is opened on the system.

Direct link

Use a web link to accept beneficiary cases with a customized form.

Mobile application

Beneficiaries can submit their cases to all organizations subscribed to the system through the mobile app.


Beneficiaries can submit their cases through Facebook Messenger.


GeniusFeedback integrates with your Kobo forms so that cases submitted through them are added to the system.

System Features

Accept feedback cases about any number of its projects. For each project, the organization can classify feedback cases by case types and a separate case owner can be assigned to each case type of the project.

System opens a case for each beneficiary’s feedback case. A case consists of: the answers that the beneficiary gave to the form questions of the case, and the correspondence between the beneficiary and the organization's staff.

A wide variety of access control options that ensure the beneficiary’s feedback case’s protection.

System offers a form designer that allows the organization to design the feedback case form as desired and in accordance with its accountability policies. Each field can contain text, images, videos, numbers, dates, among other data types.

When a case is entered in the system, a notification is issued and sent to the email address of the case owner to notify them of the arrival of a new case.

System enables discussions by allowing accountability officers and beneficiaries to post replies to the feedback case. A reply can include pictures, attachments, voice records and video recordings.

All case submission and handling functionalities in the system are designed to work offline and then sync whenever an Internet connection becomes available.

All case data is encrypted, access to data is restricted with multi-user and permissions, and connections between the mobile app and the web portal are secured with SSL.


Additional Components

Learning Module

GeniusFeedback learning module component comes with all the tools you need, ready to go, right out of the box. With our learning module NGO can host all their trainings in one place, design trainings and tests, and generate passing certificates while interacting with users on different levels.

Public Resources

Public Resources component allows sharing a variety of public resources with NGO workers and beneficiaries. Such resources include booklets, and legal guidelines for NGO workers, and infographics and informative content for beneficiaries


The Regions component will enable your team to deploy the system in new regions and configure the system for use in those regions without having to return to developers.

Community Space

Whether users need to exchange thoughts and ideas or discuss their issues and share knowledge, GeniusFeedback Community space component is the right place to do so. The community space is intended to give NGO workers the opportunity to collaborate on a variety of matters securely and safely, such as improving and sharing knowledge, and addressing/discussing shared issues.


Adapting system into multiple languages and regions is hassle free process. NGOs will never worry about users who speak a variety of languages. With Localization feature users will have the ability to change the language of all its interfaces both on the mobile application and on the web portal.


With reporting feature, managers have immediate access to statistical information about cases and other important enrollment and progress reports.

Providing simple technology solutions that alleviate the challenges facing humanitarian work

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